Description
Frankie was a personal project that became a startup together with two friends Mikael Gonera and Abenezer Abebe. Frankie is a chatbot management system that allows you to create a chatbot and train it in less than 5 minutes, without any previous knowledge of Artificial Intelligence or Machine learning. The minimum valuable product we achieved was to install the chatbots in existing facebook pages. This will help improving customer relationship by giving faster answers to all the users that write directly to facebook pages. Currently the project is on hold and may resume in the future.
My responsibilities within the project was designing Frankie's systems architecture, DevOps, backend and frontend development.
The Problems
- Small companies can not afford having a website where they could have FAQ (Frequently asked questions) and find answers for common questions. Instead they create a facebook page and they interact with their customers using Facebook Messenger
- People wasting too much time interacting with their customers on Facebook Messenger when most of the time they are answering the same questions.
- Not answering for questions instantly, since someone needs to be available on the Facebook page.
- Not having control of their customers while interacting on Facebook messenger (is it an existing customer? have that person experienced problems before? how valuable is this customer?)
The solutions
- Training a chatbot specific for your business purpose. Example: If it's a sales chatbot it should know the items for sale. If it's a restaurant chatbot, it should know the menu.
- Installing the chatbot on Facebook Messenger with simple clicks in Frankie's user interface. The chatbot deals with the same questions the user ask time by time and learns from the new ones.
- The chatbot is available 24/7.
- Frankie's chatbots learn from each of the users that it interacts with. It can provide useful information to the owner in the dashboard. Example: Having problems with deliveries, having problems with finding the location of the establishment, etc.
